My handheld or tablet is broken. What do I do?

If you are on either Premium Assist or Basic Assist support plans, you can rent a loan device from our Loan Device Library. All rentals incure a set monthly rental fee, setup fee and freight and handling costs. To arrange this, please call us on +61 (0) 3 9548 9114.

If you supplied your own device, you will need to contact the supplier for warranty and/or repair details. If you're on Mobileezy Sole Trader, Small Business or Small Business with Stock, reloading the sofware on your replacement device is simple. Detailed instructions on how to do this can be found in the Mobileezy User Guide.