My handheld device/tablet is broken or needs replacing. What do I do?

If you are on either Premium Assist or Basic Assist support plans, you can rent a loan device from our Loan Device Library. All rentals incure a set monthly rental fee, setup fee and freight and handling costs. To arrange this, please call us on +61 (0) 3 9548 9114.

Will Mobileezy work on my Android phone or tablet?

Mobileezy is best suited to Android devices and tablets. We recommend Motorola, Samsung and M3 devices when using Mobileezy as they have been tried and tested by our support team.

Can I download the latest version of Mobileezy on my Android handheld or tablet?

Mobileezy is best suited to Android handhelds and tablets. The Mobileezy installation process is facilitated remotely by the Mobileezy support team to ensure that the installation includes a successful connection to all relevant handhelds, desktop computer and accounting sytem.

How can I download the latest version of Mobileezy for my Windows mobile handheld?

Recent Windows mobile handhelds and tablets can download the latest version of Mobileezy directly from the Internet.

 Open the web browser on your handheld device and browse http://mobileezy.com/services/downloads/mobileezy-version-7-update. Follow the prompts to download and install the Mobileezy application on your device.

I have basic software questions. Is there a user guide I can access?

Yes, there is an online User Guide that is available to all our customers. This User Guide contains detailed information on the Mobileezy software. It is provided free for your use. If you have downloaded a trial and still need help after reading these pages, please send an email to support@anigo.com.au.

What devices are most suitable to Mobileezy? Where do I purchase them?

Mobileezy is best suited to Android devices and tablets. We recommend Motorola, Samsung and M3 devices when using Mobileezy as they have been tried and tested by our support team. For further recommendations, please refer to our hardware page for specific items including portable printers that support Mobileezy. We are able to recommend suitable hardware for your specific requirements and purchase them for you from one of our reliable suppliers.

How are support payments in Mobileezy Enterprise structured?

In Mobileezy Enterprise, the support package amount for both Basic Assist and Premium Assist is determined by the number of licences held or users in your company. Depending on your business's budgeting requirements, customers can chose to pay either on a monthly direct debit basis or annually. Payment for new support plans are done either on a monthly direct debit or annual basis with an initial term of 12 months. On Demand Support is paid for at the time of the call and the amount is dependent on the specific support service requested and time required to address the issue. 

How does support work? What access do I have?

With Mobileezy Enterprise Sotware, support is offered in three forms: On Demand, Basic Assist and Premium Assist.

Subscribe to RSS - Tablets